Shipping policy

Shipping&Delivery Policy

Thank you for taking the time to review our Shipping Policy. At Pawpal Pet Products Limited, we separate shipping fees from product costs to provide transparency. As a result, customers outside the Auckland region may see different shipping fees displayed. All shipping fees are provided by NZ Post, and we have worked to minimize these costs while offering discounts where possible.

【Auckland】

We offer friendly and free express door-to-door delivery for most customers in the Auckland mainland area. However, NZ Post may be used as an alternative carrier, and their services remain free of charge. Please review the following conditions:

  1. Free Shipping: Orders over $48 NZD will qualify for free shipping.
  2. Accurate Information: Please ensure all personal and address details are entered correctly to avoid delivery delays.
  3. Delivery Timeline: Our dedicated Pawpal delivery service aims to deliver within 24 hours (working days). Occasionally, delays may occur due to high demand.
  4. Delivery Attempts: We will prioritize calling the provided phone number or knocking on the door. If no response is received, the package will be placed in a secure, hidden location, and we will document this with photos.
  5. Package Status: Packages left at the door are considered delivered, and we are no longer responsible for their status. However, delivery photos can be provided upon request.

【Waikato】

Free shipping over $99 entire order, less $99 will charge a $11.5 Shipping Fee.

【Northland Shipping】

Shipping Fee Frame

0 - 14.99kg: $9.5

15 - 25kg: $19.5

25.01 - 50kg: $27.5

Over 50kg: $39.5

【South Island & Other Regions】

Unfortunately, due to the high cost of postal services, we are unable to offer delivery to customers in the South Island or other regions outside the North Island.

【Vacuum Items】

  • Cat Litter Products: These products are vacuum-packed. During transit, there is a slight chance of minor air leakage. Please rest assured that this does not affect the quality or usability of the product.
  • Pet Bedding Products: Some pet bedding items are vacuum-compressed for shipping. Upon opening, some of the product may appear slightly creased. Gently patting or shaking the product will restore its original shape.

【Information】

Standard Shipping

  • All packages are shipped from our Auckland-based warehouse using standard shipping methods.
  • We aim to dispatch packages within 1-2 working days.
  • Delivery is expected within 1-4 working days.
  • Delivery times may vary based on the destination, courier service, and public holidays.

Important Notes

  • Door-to-door delivery is limited to Auckland Mainland only.
  • Our business operations are restricted to New Zealand.
  • Gift cards are electronic, and all information is securely stored and shared exclusively with you.

Special Notice

If your package has not been delivered within 7 days from dispatch, please contact us via email at [Info@pawpal.co.nz]. We will investigate and coordinate with the postal service on your behalf.

【Terms and Conditions】

Pawpal Pet Products Limited NZ reserves all rights. Any updates or changes to this page will be reflected immediately without prior notice.