About Us
Kia Ora and Welcome to Pawpal Pet Products Limited New Zealand!
We are an online retailer with our warehouse located in Auckland, dedicated to providing safe, high-quality products and exceptional customer service to pet owners across New Zealand.
【Our Story】
Pawpal was established in 2024 out of our deep love for pets, who are cherished members of our families. We understand the importance of safety and quality, which is why we rigorously inspect factories and prioritize these aspects when selecting products. By participating in the design process, we ensure our products strike the perfect balance between practicality and aesthetics. For us, it's not just about price—it's about addressing the needs pet owners care about most.
【Our Philosophy】
At Pawpal, we believe high quality doesn’t have to mean high cost. Our mission is to provide exceptional products that meet the highest standards without imposing a heavy financial burden on our customers.
We understand that pet owners want the very best for their furry companions. That’s why we strive to make premium-quality products accessible to everyone, regardless of their budget. By personally inspecting every product and working directly with manufacturers, we eliminate unnecessary middlemen, physical store expenses, and additional logistics costs, passing these savings directly to you.
【Our Commitment】
- Affordable Excellence: We offer top-tier quality at reasonable prices, ensuring every pet owner can afford the best for their pets.
- Safety First: Every product undergoes extensive inspection to guarantee the safety and well-being of your pets.
- Customer-Centric Approach: We are dedicated to supporting you in providing the best care for your furry friends.
【Our Promise】
We are committed to enhancing the lives of pets and their owners by offering products that embody love, care, and value. While we may not always respond to your messages immediately due to our busy schedule, rest assured we will address all inquiries as promptly as possible within the same day.
Thank you for choosing Pawpal. We are honored to be a part of your journey as a pet owner and look forward to serving you and your beloved pets.
Sincerely,
Pawpal Pet Products Limited
Shengjie Wang
Director
